Welcome to the 93qk Terms & Conditions. This document sets out all the terms governing the use of the 93qk platform. 93qk believes transparency is the foundation of trust, and we want every member to fully understand these terms before using the platform.
By registering with 93qk, making a deposit, or playing any game, you automatically agree to these Terms & Conditions. If you do not accept these terms, you should not use the 93qk platform. We always operate with integrity and expect the same from our members.
If you have any questions or need clarification, contact the 93qk support team directly. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.
1. Account Policy
Each member may only hold one account on 93qk. Creating multiple accounts under the same name or from the same device is strictly prohibited. If 93qk detects such activity, all associated accounts will be suspended immediately and any deposited funds may be forfeited.
- You must provide accurate and truthful information when registering.
- A copy of your National ID or passport may be requested for account verification.
- Keep your account password confidential and do not allow anyone else to use your account.
- If unauthorized access to your account is detected, notify 93qk Support immediately.
- Each mobile number and email address can only be linked to one account.
- 93qk only allows individuals aged 18 or above to open an account.
KYC Verification
93qk follows KYC (Know Your Customer) procedures in line with international standards. Identity verification may be required before processing withdrawals. This is done entirely for your protection.
2. Deposit & Withdrawal Policy
93qk supports the most popular payment methods available in Bangladesh. Deposits are typically credited within a few minutes. Withdrawal requests are usually processed within 15 to 30 minutes, though bank transfers may take slightly longer.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| bKash | BDT 500 | BDT 500 | 5–15 Minutes |
| Nagad | BDT 500 | BDT 500 | 5–15 Minutes |
| Rocket | BDT 500 | BDT 1,000 | 10–30 Minutes |
| Bank Transfer | BDT 1,000 | BDT 2,000 | 1–3 Business Days |
- Your account must be fully verified before you can submit a withdrawal request.
- Withdrawals must be made via the same method used for the deposit; withdrawals through a different method are not permitted.
- If a suspicious transaction is detected, 93qk may temporarily hold the payment pending investigation.
- Bonus funds cannot be withdrawn directly; wagering requirements must be met first.
- All transactions must be made through a method registered in the account holder's own name.
Anti-Money Laundering Policy
93qk strictly adheres to Anti-Money Laundering (AML) policies. Any suspicious financial activity will be reported to the relevant authorities.
3. Bonus & Promotion Terms
93qk bonuses and promotions are designed to give members more ways to enjoy the platform. However, each bonus comes with specific terms that must be followed. Please read the relevant conditions carefully before claiming any bonus.
- Welcome Bonus: New members will receive a set bonus on their first deposit. The bonus amount and conditions will be listed on the promotions page.
- Wagering Requirement: Most bonuses may require 30x to 50x wagering; please refer to the specific bonus terms.
- Time Limit: Every bonus has an expiry period. Any bonus not used within the specified time will be automatically forfeited.
- Game Restrictions: Some bonuses are only valid on specific games; not all bonuses apply to all games.
- Bet Limit: A maximum bet limit applies while a bonus is active.
- Claiming bonuses through multiple accounts sharing the same IP address, device, or household is prohibited.
4. Gaming Rules & Regulations
All games on 93qk use internationally certified RNG (Random Number Generator) technology, ensuring every game outcome is completely fair and random. No result is predetermined, and neither 93qk nor any game provider can influence the outcome.
- Any winnings obtained through violation of game rules will be voided.
- Any winnings resulting from a software bug or glitch are invalid, and 93qk reserves the right to void them.
- Using multiple accounts or bots to play games is strictly prohibited.
- Following dealer instructions in Live Casino is mandatory.
- If your connection drops during a game, 93qk's system will automatically save your game progress.
- Any involvement in arbitrage betting or match fixing will result in permanent account closure.
RNG Certification
All games on 93qk are regularly tested and certified by independent third-party auditors. Fair play is at the heart of everything 93qk stands for.
5. Data Protection & Privacy
93qk takes your personal data seriously. We use SSL encryption and advanced data protection technologies. Your personal information is never sold or shared with any third party.
- The information you provide during registration is used solely to deliver 93qk services.
- Information may be disclosed under legal obligation or by government order.
- Your browsing data may be used to improve our services, but your identity will never be disclosed.
- You may request to update or delete your personal data at any time.
For more details, visit our Privacy Policy Visit the page.
6. Responsible Gaming Policy
93qk is deeply committed to Responsible Gaming. We want every member to enjoy gaming as entertainment, never as an addiction. To support this, 93qk has a range of protective measures in place.
- Spending Limit: Set your own daily, weekly, and monthly deposit limits.
- Time Limit: You can also set a daily limit on how long you play.
- Self-Exclusion: You can pause your account temporarily or permanently — from 24 hours up to indefinitely.
- Reality Check: A reminder will be sent to your account if you play continuously for an extended period.
- If needed, the 93qk support team can provide information on professional assistance organizations.
For more information, visit our Responsible Gaming View page.
7. Prohibited Activities
The following activities are strictly prohibited on 93qk. Violations may result in account termination and legal action.
Consequences
If you engage in any of the prohibited activities listed above, 93qk reserves the right to close your account without notice, forfeit your balance, and pursue legal action if necessary.
8. Account Closure & Suspension
93qk reserves the right to temporarily or permanently suspend a member's account under the circumstances listed below. Members are generally warned before any account closure; however, in cases of serious violations, immediate action may be taken.
- Repeated violations of the rules and terms.
- Operating an account using a false identity or fraudulent information.
- If your account has been inactive for an extended period (more than 12 months).
- Where closure is required for legal or regulatory reasons.
- Upon the member's own request to close their account.
To close your account, contact the 93qk support team. If you have a valid balance, you will be given the opportunity to withdraw it before the account is closed.
9. Dispute Resolution Process
If you have a dispute or complaint, 93qk is committed to resolving it promptly and fairly. The steps for dispute resolution are outlined below:
For all disputes, 93qk's system logs and records will serve as the final evidence. An initial response will be provided within 7 business days of a complaint being submitted.
10. Right to Amend Terms
93qk reserves the right to modify, amend, or update these Terms & Conditions at any time. Members will be notified of significant changes via email or through the platform in advance.
- Updated terms take effect from the date they are published.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.
- You may close your account if you do not agree to the new terms.
- The latest version of this document will always be available on this page.
Update Notifications
For significant changes, 93qk will send a notification to your registered email address. It is important to keep your email up to date in your account.